Often conflict issues in the workplace escalate as they are not tackled as they occur. Managers may be “too busy” to regularly check in on how employees are performing. Others don’t like confrontation and ‘hope’ issues will blow over if they ignore them. This is rarely the case.
If you have not had training in supervisory management skills or lack confidence you may be reluctant to deal with issues. The use of good communication skills, planning, feedback and assertiveness can all support you in dealing with workplace conflict. This 1-day course concentrates on building skills in recognising and dealing with workplace conflict.
This course is suitable for line managers, supervisors, team leaders and those identified for future managerial roles.
1 day(s)
The standard course covers typical situations and is not customised to individual clients. Should you wish to have a bespoke course contact OACD for further details.
A mixture of information sessions, case studies and small group work to encourage discussion and shared ideas.
OACD is based in Aberdeen. Courses can be delivered at the client's workplace.